Refund and Returns Policy

At Shellbell Spices, your satisfaction is important to us. We take pride in delivering fresh, high-quality, and natural spices to your doorstep. Due to the nature of our products, we have a strict but fair return and refund policy outlined below.

1. Returns

As our products are perishable and food-grade, we do not accept returns once the product is delivered.
We recommend checking all product details carefully before placing your order.

2. Damaged or Incorrect Products

If you receive a damaged, expired, or incorrect item, please contact us within 48 hours of delivery. You can reach us via email or WhatsApp with the following:

Your order number
Clear photos of the product and packaging
A short description of the issue

📧 Email: support@shellbellspices.com

3. Refunds

Once we verify the issue, we will:

Issue a refund to your original payment method, or
Provide a replacement product at no extra cost (based on availability)

Refunds will be processed within 5–7 business days after approval.

4. Cancellation Policy

Orders can be canceled within 1 hour of placing them by contacting our support team.
Once the order is processed or shipped, cancellation is no longer possible.

5. Shipping Delays

We are not responsible for delays caused by third-party courier services. However, if your package is undelivered or lost in transit, we will assist you in tracking and resolving the issue.

6. Contact Us

For any issues related to your order, we are happy to help.